Yes, we have a policy page on our homepage that provides detailed information about our important terms. We recommend reading it carefully. If you have any suggestions or need to discuss any issues, we welcome you to contact us. We will consider your reasonable suggestions and discuss solutions. However, for principled issues, we will implement the policies as stated.

We know there will always be a small group of people with bad intentions, but I advise them not to act.

Regarding malicious chargeback behavior, we firmly declare that we will take legal action to protect our legitimate rights and interests. We maintain detailed records of all transaction processes and have established a mature management mechanism to address such issues. Our customer service team is dedicated to ensuring that every customer's needs are taken seriously. If the issue arises from our responsibility, we will actively cooperate to resolve it. However, for any malicious chargeback behavior, we will adopt a zero-tolerance approach, firmly safeguarding our business and the interests of other customers, and pursuing legal accountability. Thank you for your understanding and support.

1. Make industry announcements within the Discord community, leaving no refuge for wrongdoers.
2. Resort to legal action to protect our legitimate rights and interests.
3. Submit sufficient materials to payment institutions to uphold our rights and punish wrongdoers within the credit system.
4. Expose their misconduct at all levels through social media.

Due to the fact that our efforts in materials, production, and logistics far exceed the average level, while our prices are below the average, for any other reasons of cancellation, policies of deposit refund are as follows:
1. For standard orders, a full refund of deposit is available within 12 hours of purchase.
2. For expedited orders, the deposit is non-refundable after purchase.
3. For any type of order, once you have confirmed the material colors and we have
purchased the materials according to your requirements, the deposit is non-refundable.
Our after-sales service is managed through our Discord server. Due to the custom nature of the products, during and after making your order, we do not offer unconditional refunds. No fur or incomplete parts will be shipped to the client if the commission has been canceled. However,after your order is received, we provide several return and exchange options in case:
1. For issues related to production quality after investigation, we offer a full refund.
2. If the issue is due to damage caused by rough handling during shipping, we can remake and resend the product free of charge.
3. In case of loss during shipping, we can remake and resend the product free of charge.
Please note that since these are handmade products, minor imperfections are unavoidable.
Therefore, it's crucial to carefully review the progress pictures we provide and raise any concerns as early as possible. Details resulting from the handmade process are not considered valid reasons for a refund in after-sales service.

For fursuits, regardless of which part you order, the process is generally the same. First, we will confirm the fursuit head skull and the fur fabric colors you need. Once you approve, we will start purchasing the materials (once the materials are purchased, deposit becomes non refundable).
Typically, materials take 7-8 days to arrive. After the materials arrive, we will provide you with a progress update every 2-4 days.
We welcome any proactive inquiries about the progress, as it helps us in the production process.

After placing your order, please make payments according to the specified schedule. We cannot change the payment schedule for orders that have already begun, but it has been clearly communicated to you in advance. If you are unable to pay the remaining balance, please contact us to seek a solution; otherwise, we reserve the right to resell your fursuit.

All customers must be at least 18 years of age to commission a custom fursuit.All customers must be at least 18 years of age to commission a custom fursuit. Young customers between 13-18 are also welcome to commission fursuits with parents or other guardians' agreements. During the quote service and following payment steps, we'll need to talk with the guardians to provide them the detailed information Also, parents may purchase pre-made suits or suit pieces on behalf of their child (customer age limitation is above 13 years old because of the minimum skull size we have).

We reserve the right to use any photography or videos we take of commissioned work for posts on our social accounts and website.
Customers have the right to repost final pictures of their suit at their discretion. However, no other parties are allowed to repost the picture or videos of our products for any commercial reasons.

Please monitor the shipping process of your order. When the goods arrive at your designated delivery location, ensure that someone is available to sign for the package in person. Before signing, please confirm that the product is free of quality issues. Signing for the package is considered as the customer's acknowledgment of receipt.